Adding your Computer to a Remote Site
Estimated Reading Time: 2 Minutes- Build an access agent installer.
Click the Arrow to open the “Build Installer” modal window
2. Pick a name for the access session that will be created by this installer.
- From the drop-down menu, select either, “Use Machine Name” or “Use Specific Value.”
- The “Use Machine Name” option will label the access session by the name of the machine.
- “Use Specific Value” will prompt you to enter your own value.
- By default, the name of the access session will be the name of the machine.
Select from these installer options:
- Windows (.exe) – Will fetch a compatible version of .NET if the target computer does not have it
- Windows (.msi)
- Mac OS X (.pkg) – May require a reboot before the access session is visible on your Host page
- Debian Linux (.deb)
- Red Hat Linux (.rpm)
- Mac/Linux (.sh)
3. Install the access agent on a machine.
4. Run the installer on your machine to install the QuikBox Remote Control agent.
Double-click on the .msi file to install.
Double-click on the .exe file to install the access agent. You can also run the executable via a Windows command prompt.
- Double-click on the downloaded .pkg file.
Depending on the security settings on the machine, you may receive a message from the OS X Gatekeeper stating that the file “could not be opened because it is from an unidentified developer.
- To continue installation, open Finder. Navigate to the location of the downloaded .pkg file, and then press Ctrl+Click to open the context menu. Select “Open,” and you should see a similar warning with an option to open the file.
For more information on bypassing Gatekeeper, see Apple’s documentation.
- Follow the wizard to complete the installation of the ConnectWise Control access client.
You can also install the .pkg via the terminal:
sudo installer -pkg “ConnectWiseControl.ClientSetup.pkg” -target /
Run the following command in a terminal window:
sudo dpkg –i ConnectWiseControl.ClientSetup.deb
Run the following in a terminal window:
sudo rpm -U ConnectWiseControl.ClientSetup.rpm
The Mac/Linux shell script (.sh) will automatically detect a machine’s OS and install the appropriate agent on it.
sudo ./ConnectWiseControl.ClientSetup.sh
5. Once everything’s installed, conduct your remote access session!
Use the host client features, such as “Blank Guest Screen” or the File Transfer menu, to interact with the remote machine.