Adding your Computer to a Remote Site

  1. Build an access agent installer.

Click the Arrow to open the “Build Installer” modal window

 2. Pick a name for the access session that will be created by this installer.

  • From the drop-down menu, select either, “Use Machine Name” or “Use Specific Value.”
  • The “Use Machine Name” option will label the access session by the name of the machine.
  • “Use Specific Value” will prompt you to enter your own value.
  • By default, the name of the access session will be the name of the machine.

Select from these installer options:

  • Windows (.exe) – Will fetch a compatible version of .NET if the target computer does not have it
  • Windows (.msi)
  • Mac OS X (.pkg)  – May require a reboot before the access session is visible on your Host page
  • Debian Linux (.deb)
  • Red Hat Linux (.rpm)
  • Mac/Linux (.sh)

3.  Install the access agent on a machine.

4. Run the installer on your machine to install the QuikBox Remote Control agent.

Double-click on the .msi file to install.

Double-click on the .exe file to install the access agent. You can also run the executable via a Windows command prompt.

  • Double-click on the downloaded .pkg file.

Depending on the security settings on the machine, you may receive a message from the OS X Gatekeeper stating that the file “could not be opened because it is from an unidentified developer.

  • To continue installation, open Finder. Navigate to the location of the downloaded .pkg file, and then press Ctrl+Click to open the context menu. Select “Open,” and you should see a similar warning with an option to open the file.

For more information on bypassing Gatekeeper, see Apple’s documentation.

  • Follow the wizard to complete the installation of the ConnectWise Control access client.

You can also install the .pkg via the terminal:

sudo installer -pkg “ConnectWiseControl.ClientSetup.pkg” -target /

Run the following command in a terminal window:

sudo dpkg –i ConnectWiseControl.ClientSetup.deb

Run the following in a terminal window:

sudo rpm -U ConnectWiseControl.ClientSetup.rpm

The Mac/Linux shell script (.sh) will automatically detect a machine’s OS and install the appropriate agent on it.

sudo ./ConnectWiseControl.ClientSetup.sh

5. Once everything’s installed, conduct your remote access session!

Use the host client features, such as “Blank Guest Screen” or the File Transfer menu, to interact with the remote machine.