Double-click on the .exe file to install the access agent. You can also run the executable via a Windows command prompt.

• Double-click on the downloaded .pkg file.

Depending on the security settings on the machine, you may receive a message from the OS X Gatekeeper stating that the file “could not be opened because it is from an unidentified developer.

• To continue installation, open Finder. Navigate to the location of the downloaded .pkg file, and then press Ctrl+Click to open the context menu. Select “Open,” and you should see a similar warning with an option to open the file.

For more information on bypassing Gatekeeper, see Apple’s documentation.

• Follow the wizard to complete the installation of the ConnectWise Control access client.

You can also install the .pkg via the terminal:

sudo installer -pkg “ConnectWiseControl.ClientSetup.pkg” -target /

Run the following command in a terminal window:

sudo dpkg –i ConnectWiseControl.ClientSetup.deb

Run the following in a terminal window:

sudo rpm -U ConnectWiseControl.ClientSetup.rpm

The Mac/Linux shell script (.sh) will automatically detect a machine’s OS and install the appropriate agent on it.

sudo ./ConnectWiseControl.ClientSetup.sh